FAQs - Account

change E-Mail address

How do I change my e-mail address?

Log in with your "old" email address and delete your BikeTrax from this account.

Now create a new account with your "new" email address and add your BikeTrax again.


The remaining term of the free period or the active subscription of your BikeTrax will also be transferred.

Delete user account

How can I delete my user account?

If you have decided to say goodbye to PowUnity, you may be looking for an easy way to delete your account. 
Whether you no longer use the app or simply want to remove your personal data - it's quick and easy with a few simple steps. 
In this guide, we'll show you how to delete your PowUnity account safely and easily. 
Just follow the steps and say goodbye to PowUnity. We will miss you...

Instructions:

Steps to delete your account:

  1. Open the app on your mobile device.
  2. Log in to the account you want to delete.
  3. After logging in, tap on the menu.



  4. Tap on your profile photo (your avatar) to go to your profile page.



  5. Once you are on your profile page, tap the trash can icon in the top right corner to delete your account.



  6. Tap the "DELETE" button in the pop-up window to permanently delete your account.

    ATTENTION !!!
    This action cannot be undone. Please make sure that you really want to delete your data before you carry out the last step.



Probleme beim einloggen

Logging into the app fails - what can I do?

Don't worry, the problem can usually be solved quickly! Here are two possible causes and solutions:

1. reinstall the app

In many cases, it helps to uninstall the app once, restart the device and then reinstall the app from the App Store or Play Store. This is particularly important if the app has been restored from a backup after a device replacement.

2. check default browser (Android)

Our app uses browser functions to connect to the server. Some manufacturer browsers are limited in their functions, which can lead to problems when logging in. We recommend setting Google Chrome or Firefox as the default browser.

How to change the default browser on Android:

  • Open the Settings of your device and go to Apps.
  • If necessary, tap on the three-dot menu at the top right and select Standard apps.
  • Select Browser app and set Chrome or Firefox as the default.

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